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FAQ

Your cases say they have waterproof zippers; does that mean the cases are waterproof?

Good question! The zippers are called waterproof zippers because they’re the type of zippers typically used on waterproof gear, but GOcase products themselves are NOT waterproof. The exterior shell is made of a water-resistant material (meaning water will tend to bead off it vs. absorb into it), and the waterproof zipper will help keep some moisture out, but GOcase does not recommend taking these cases in the water, nor are the cases or their contents protected for water damage under the warranty. 

My state collects sales tax—do you charge sales tax? 

We currently charge sales tax only in Florida.

I've had a change of heart about my GOcase purchase, what is your return policy?

You can find our return/refund policy here. Remember all return requests must be received within 30 days of purchase.

I don´t see Terms of Service anywhere?  Do you have those?

We sure do! Our Terms of Service can be found right here.

Privacy is really important to me—do you have a privacy policy?

At GOcase we value privacy as well, and you can find our Privacy Policy here.

I don't see my question here. How do I get in touch with you?

For all product and support related inquiries, contact us at contact@gocase.com. If you prefer to speak with us, you can call us at 844-8GOCASE. We endeavor to get back to everyone within one business day.